
Accountability Based Management - Part 1: From Responsibility to Accountability (14:47)
Presenter: Doug Cartan
Posted September 18, 2014
Doug discusses his concern that service provision agencies have relied on the personal responsibility of direct support staff to provide respectful support and opportunities for community inclusion. Doug maintains that agencies need to move toward practices of accountability and, to this end, provides an accessible introductory overview of Elliot Jacque's framework of Accountability Based Management.